Privacy policy
Information about personal data used by the Diselu website, web platform and mobile interfaces and apps.
1. Controller and contact
Diselu is a service of Neocody, a trade name of SmashSoft S.L. (Tax ID (NIF) B88937750), with registered office at Avda. de los Prunos 11, bloque 4, piso 2, Madrid, registered in the Madrid Commercial Registry, sheet M-890605. SmashSoft S.L. is the controller. Contact info@neocody.com for privacy enquiries and support@neocody.com for operational assistance. This policy covers all Diselu channels rather than only the marketing website.
2. Data and sources
We process information you provide for registration and activation, such as email, name, language and account details; authentication and security information; profile information and avatars where used; message text, author and recipient references, publication status and dates; reports and their reasons; and user preferences such as message reception. The website contact form sends your email and message with your name included in the message. Technical requests may include IP address, browser or device information and security logs. Information can also come from messages addressed to you, reports or an identity provider you choose to use.
3. Purposes and legal bases
Account access, activation, message delivery, feeds, walls and preferences support providing the service you request. Responding to an enquiry may involve steps requested before a contract. Security, abuse prevention, moderation and handling reports may rely on legitimate interests, subject to a balancing assessment and your rights. Legal obligations may require particular processing or retention. Optional processing that requires consent must rely on that consent and allow withdrawal.
4. AI moderation
Message text is submitted to an AI moderation service before publication and after edits to assess compliance with the positive-message purpose. The product uses individual inference requests rather than persistent AI conversations. Moderation results affect whether a message is published, rejected or pending. Do not put sensitive data into messages unnecessarily. AI can produce incorrect results; contact support to request review and explain the impact of a decision.
5. Visibility, providers and transfers
Published messages and public profile details are shown according to the feed, wall and channel rules, which can include public access. Reports are handled through the authorised moderation channels. Infrastructure, authentication, profile and image storage, support and AI services process data needed to run Diselu; authorities may receive data when legally required. The marketing website also loads Google Fonts, sending network request data to Google. Provider roles, processing countries and any safeguards for transfers outside the European Economic Area require verification; this policy does not assert that all processing stays in that area.
6. Retention and security
Account and profile information is kept while needed to operate the account; messages, reports and moderation records while needed for their purpose and handling disputes; and support requests while needed to answer and follow up. Applicable legal retention and security needs may justify restricted retention after closure or removal. Authentication, access controls and security measures limit access, but no service can guarantee absolute security.
7. Your rights and choices
You may request access, rectification, erasure, restriction or portability where applicable, object to processing based on legitimate interests, and withdraw consent without affecting earlier lawful processing. Write to info@neocody.com and provide only the information needed to identify your request; proportionate identity verification may be necessary. You can also complain to the competent data protection authority, including the Spanish Data Protection Agency. Reception preferences and browser storage controls provide additional choices, as described in the cookies policy.
8. Other people鈥檚 data and updates
Do not share private information about others without a valid basis. Minors must have any authorisation required by applicable law; contact us if you believe a child鈥檚 data has been used improperly. This policy must be reviewed as the service or its providers change. The terms and cookies policy linked below give further context.
info@neocody.com 路 support@neocody.com